Privacy Policy

How we protect and handle your personal information

Last updated: January 2025

Information We Collect

We collect information you provide directly to us, such as when you create an account, purchase tickets, or contact us for support. This may include your name, email address, phone number, and payment information.

How We Use Your Information

We use the information we collect to:

  • Process ticket purchases and deliver tickets
  • Provide customer support and respond to inquiries
  • Send important updates about your events
  • Improve our services and user experience
  • Prevent fraud and ensure platform security

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With event organizers for events you've purchased tickets to
  • With payment processors to complete transactions
  • When required by law or to protect our rights
  • With your explicit consent

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data and secure payment processing.

Your Rights

You have the right to:

  • Access and update your personal information
  • Request deletion of your account and data
  • Opt out of marketing communications
  • Request a copy of your data

Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

AfriTicket Privacy Team
Email: privacy@afriticket.com
Phone: +254 780 871 407
Address: 123 Uhuru Highway, Nairobi, Kenya

This privacy policy may be updated from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "last updated" date.